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tk78 is clear about what data we collect from your account, how we use it, and what choices you have. Access to this platform and its services depends on your local law and eligible regions — this policy sets out your rights within that framework.
When you open an account with us, we collect the details you provide during registration — your name, contact information, and the payment method you choose to fund your wallet. For accounts using Nagad or Upay, we record transaction identifiers linked to your account to keep your wallet history accurate and to process any withdrawals you request. We also collect device and browser data, such as your IP address and session logs, to keep your account secure and to detect unusual access patterns. Cookies are used on our site to remember your session state and to let the lobby load the sections you last visited. We do not sell your personal data to third parties. Data shared with payment processors like Nagad and Upay is limited to what is necessary to complete your transaction — we do not pass additional profile data to those services. Retention of your account records follows applicable data-handling obligations and our internal review schedule. If your account is closed, we retain only the records we are required to keep under applicable rules. You may contact our support team at any time to ask what records we hold against your account.
This policy covers the data we process directly through tk78. It does not extend to third-party services that have their own separate terms. Understanding which parts of your activity fall inside or outside this policy helps you know where to direct any question about your data.
Any data you submit when logging in, resetting your password or updating your profile is covered by this policy. We hold those records in your account and you can request a review at any time through our support route.
Deposits and withdrawals processed through Nagad or Upay generate transaction records on our side. This policy covers the record we hold; the payment provider's own privacy terms govern the data on their end.
Pages, game lobby data and session history generated by your use of the site fall within this policy. We use this data to keep your account state consistent across visits and devices.
Game studios and external links have their own data practices. Once you leave the tk78 domain or interact with a third-party frame, this policy does not apply. We recommend reviewing the relevant third-party terms separately.
You have clear, practical options for managing the data we hold about your account. You can ask us to confirm what personal information is stored, request a correction if any detail is wrong, or raise a question about how a specific piece of data is being used. These actions are available to you at any time by reaching our support team through the contact routes published on the site. We act on correction requests by updating your account record and confirming the change. If you believe data is being held longer than necessary or used in a way that does not match this policy, you can raise that concern directly with us. Where access or eligibility depends on your local law and eligible region, we will let you know if a specific request is affected. Every request is handled by a member of our team — you will receive a response through the same channel you used to contact us.
Ask us to confirm what personal data we hold for your account. We will describe the categories of information stored and the purpose for which each is kept.
If your name, contact details or linked payment information is recorded incorrectly, contact support with the correct information and we will update your account record.
Not sure why a piece of data is held or how it is used? Send us a question through the support route on the site and we will explain the basis for keeping that record.
If you close your account and want to know which records we retain and for how long, our support team can walk you through our retention practice under applicable rules.
Use the contact routes below to raise any question about your data, request a correction or ask how a specific record is handled. We respond through the same channel you use to contact us.
Open the chat widget from any page on the site. Use this route to ask a quick question about your account data or to flag an incorrect detail for correction.
Send a written request to the support email address listed in your account area. Email is the recommended route for detailed data review or retention requests that need a written record.
The help section inside your account lists the steps for common data requests. Check there first for the form or direct link that applies to your specific question.
Our data handling practices are designed to keep your account secure and your personal information accurate. Cookies, session logs and account records each serve a specific purpose described in this policy, and we do not use them beyond that scope.
We use cookies to keep your lobby session active and to remember your last-visited section. You can manage cookie preferences through your browser settings. Disabling all cookies may affect how some parts of the site load.
Login activity and device access are logged against your account. If we detect an access pattern that does not match your usual behaviour, we may prompt a re-verification step before allowing entry.
We keep your account data for as long as your account remains active and for any period required under applicable rules after closure. Retention periods for transaction records linked to Nagad or Upay follow the same schedule.
To update or remove a data record, contact us through the email or live-chat route. We confirm every change in writing and update your account within the timeframe described in our response.
These questions cover the data and account-rights topics we hear most often. If your question is not here, reach our support team through live chat or email.
We collect your name, contact details and the payment method you link to your wallet — for example Nagad or Upay. We also log the device and browser used to access your account. No extra data beyond what is needed for account operation is collected at registration.
We record transaction identifiers on our side to keep your wallet history accurate. The data shared with Nagad or Upay is limited to what is needed to complete your deposit or withdrawal. Their own privacy terms govern the record they hold on their end.
Yes. Contact our support team through live chat or email and ask for a summary of the personal data held for your account. We will confirm the categories stored and the purpose for each. Access depends on your local law and eligible region.
Send a correction request through our email support route or live chat. Include the correct detail and we will update your account record and confirm the change in our reply. Corrections to payment-linked details may require a short verification step.
We do not sell your data. Data passed to payment processors like Nagad or Upay covers only what is needed to complete a transaction. Game studios receive session data only in the format needed to run the game; they do not receive your full account profile.
We retain records required under applicable rules after account closure. Transaction records linked to Nagad or Upay follow the same retention schedule. Contact our support team if you want details on what is retained and for how long in your specific case.